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Frequently Asked Questions

Can you meet all my hygiene services requirements?

Absolutely. We meet the hygiene needs of businesses large and small, in just about every sector of the market. We’d be happy to do the same for you.

Is it easy to change my hygiene services account to Initial without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years of experience migrating customers from existing providers to Initial with no disruption in service cover. We will get to know how you operate and what you require and make it our business to tailor and implement our hygiene services accordingly.

Do you conduct regular evaluations of my bathroom / kitchen / office to ensure that it is up to standard?

You’ll find that our skilled service teams are friendly, responsive and professional at all times. They will regularly suggest improvements to your bathroom, kitchen or office to ensure continuous delivery of the highest quality service your staff and customers have come to enjoy.

What is your customer service like?

At Initial, quality of service, efficiency and providing value for money are fundamental aspects of our hygiene services offering. Our dedication to maintaining and raising service standards brings us recognition in the form of customer commendations and global awards.

Do you provide 24-hour service?

We are always available to answer your questions and respond to your needs. That’s true of everyone at Initial from account managers to service operators. Everyone on our team is dedicated to helping your business perform as well as possible.

How long will it take to receive a quote?

Our expert consultants will meet with you to conduct a thorough audit of your hygiene services needs, including hand drying, feminine hygiene, air fresheners, hand wash soaps, kitchen hygiene and techno hygiene. Once we fully understand who you are and what you need, our dedicated account teams will provide a specific, fully-quoted hygiene service recommendation, always endeavouring to meet the time frames and demands of your business.

I need a hygiene services supplier that is knowledgeable about their services and products, and whether these suit an industrial building or an A grade building. Can your company provide this service?

Reliable advice is important to any business. Our focus on international research and development means that our understanding of hygiene is continually developing, and we are always keen to employ the latest technology in our drive to increase hygiene standards for your business. We take pride in utilizing a range of environmentally responsible products and processes, and are constantly investigating innovative ways to reduce our carbon footprint. We aim to produce better, more innovative hygiene solutions tailored to suit your business requirements, whilst keeping the environment in mind.

Are you BEE compliant?

Yes. We are independently and annually measured and rated against core components of legislation such as Ownership, Management, Employment Equity, Skills Development, Procurement, Enterprise Development/Venture Creation and Corporate Social Responsibility and Investment. Read more about our BEE status.

Will you provide the right hygiene service at the right price?

Initial will provide tailored hygiene solutions to suit your business and your budget. However large or small your service level agreement, you’ll always enjoy a single point of contact whenever you deal with Initial. Your dedicated account consultant will have complete oversight of your requirements and will be available to answer any questions you may have.

Will you provide regular product and service updates?

Our focus on research and development means that our hygiene service offering is continually developing and we are always keen to utilise the most up-to-date technology advancements in our drive to increase hygiene standards whilst keeping the environment in mind. Our account consultants are committed to providing you with the latest relevant information at regular intervals.

Can I make electronic payments?

Initial will provide simple, itemised invoices at predetermined intervals, allowing you a variety of payment options, including internet transfers.