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Frequently Asked Questions

Can you meet all bathroom requirements?

Absolutely. We meet the bathroom needs of companies large and small, in almost every area sector of the market. We’d be happy do to the same for you.

Is it easy to change my bathroom account to you without unnecessary disruption?

Our dedicated account teams will accompany you every step of the way. We have many years of experience migrating customers from existing providers over to Initial with no disruption in service. We will get to know how you work and what you require and we’ll tailor and implement our services accordingly.

What is the duration of your service contract?

Our basic service contract is 2 years.

We're a small business with only one site. Are we too small for Initial?

Almost certainly not. We work with plenty of small businesses to deliver cost-effective services where and when they need them most.

Can you help me comply with hygiene legislation?

Yes. All our consultants are fully aware of all relevant legal requirements. We will work with you to ensure you are fully compliant.

How much will it cost?

A few Rands a week can go a long way to providing a healthy and hygienic bathroom or workplace; a surprisingly small price to make a good impression. Please contact us to have one of our hygiene consultants come and do a free survey of your premises in order to receive a quotation for your workplace or bathroom hygiene requirements.

What differentiates Initial Bathroom Hygiene from its competitors?

We strive for quality in everything that we do. Our hygiene products have been designed with our customers in mind by taking their feedback and requirements into consideration. We employ the latest technology to make our products as environmentally friendly as possible, and take our impact on the environment very seriously. Our colleagues are fully trained to answer queries to our customers’ satisfaction and our hygiene service is as good as our experts who deliver it.

Working in a highly regulated sector, how can I be sure that your service will always be adapted to my needs and obligations?

Initial Bathroom Hygiene understands the industry in which you are operating. We pride ourselves in understanding your requirements and obligations and are fully aware of all the applicable Health and Safety legislation which may affect your business. We will work with you to make sure that you adhere to the latest guidelines and regulations in your industry.