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Today people are increasingly conscious of poor hygiene standards outside of their homes and the potential implications this has to their health. Hotels experience high levels of guest turnover and seasonal busy periods. It is important to ensure optimal hygiene services levels, in that all areas are cleaned effectively and hygienically to reflect the image of your establishment.

A high level of hygiene within your hotel will help portray the right image to your guests and leave them feeling valued - this can help to increase the customer’s decision to revisit your establishment.

Potential impact of poor hygiene

  • Poor hygiene services levels reflects badly on your image, damaging your brand and reputation
  • Jeopardises staff wellbeing and increases costly absenteeism
  • Bad reviews and negative impact on booking levels
  • Contravenes health and safety legislation
  • Your guests leave feeling dissatisfied with their stay

Improving the quality of hygiene makes good financial sense:

  • Improve the guest experience, reduce bad reviews and the subsequent reduction in bookings
  • Avoid the cost of failing to comply with hygiene services regulations
  • Reduce the cost of temporary staff due to absenteeism

Hygiene Hotspots in Hotels and Accommodation

Good hygiene will help you portray the right image to your guests and leave them feeling valued. So good hygiene is vital in your customers’ decision to visit, stay and come back.

  • Entrance/Reception/Concierge - A hotel's entrance is critical to creating the best first impression. Hygiene and cleanliness are the most important factors when recommending a hotel to friends and colleagues.

  • Leisure Centre/Gym/Spa/Pool - An unhygienic leisure area gives a poor impression and can create a breeding ground for harmful bacteria which can directly affect your guests.

  • Lobby/Corridors/Common Areas - Spotless lobby and corridors are highly visible to your visitors and it reflects how your management team care about your guests.

  • Bathrooms - Within a washroom, risk hotspots include toilets, flush handles, cubicle handles as well as areas around the sink.

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