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Happy customers and achieving return business are key to your profitability, clean and hygienic facilities are an important factor in your customers’ decision to return. With several years experience in the industry, we have the products and services to offer good hygiene standards and create a pleasant shopping experience.

Potential impact of poor hygiene

  • Drives traffic to competitors with superior hygiene, or to undertake online shopping
  • Reduces length of stay and spend
  • At busy periods, sub-standard bathroom hygiene drives people away as toilet facilities cannot cope
  • Alienates some visitors by not providing for their bathroom hygiene needs (eg. parents with babies), particularly as a trip to the mall is a ‘day out’
  • Poor reflection on brand image
  • Poor bathroom hygiene prevents return visits due to bad experience

Improving the quality of hygiene services makes good financial sense:

  • Ensuring optimal bathroom hygiene services allow for an improved shopper experience that leads to longer dwell time and spend 
  • Enhanced positive image means more new shoppers and return visits.
  • Good reputation leads to recommendation and new customers 
  • Provision for special groups (babies, elderly etc) improves reputation and return visits
  • Taking care of staff wellbeing which translates to higher service & satisfaction 

Hygiene Hotspots in Retail Premises

  • Entrance / Escalators / Information Desk - Shop entrance creates the most compelling first impression for your visitors. It will reflect well on your brand image and help create a pleasant shopping experience.
  • Bathrooms - Bathrooms are integral to create a pleasant shopping experience, to attract shoppers to dwell longer in your premise and spend more. Major risk hotspots in the bathroom include cubicle, feminine hygiene, handles as well as areas around the sink.
  • Open Kitchen / Food Preparation - Open kitchens in food court are highly visible to your visitors and reflects how much your management team cares about your customers. Food hygiene and safety are critical to complement to the overall shopping experience.
  • Food Court / Food Hall - An hygienic food hall is highly visible to your visitors and it reflects how much your management team cares about your customers. It is critical to complement their shopping experience positively.
  • Baby Changing / Disability Bathroom - Babies, young children and disabled people are the most vulnerable groups exposed to infectious diseases. Young children in particular are at risk of contracting and transmitting infections. This is due to close contact with other children, shared facilities and immature immune systems.
  • Children's Play Area - Baby and young children have underdeveloped immune systems and are well known for indiscriminate hand-to-mouth contact. Parents are more confident in visiting your shops with an hygienic play area.

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