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Initial Service Promise

We are committed to keeping you healthy by providing high quality hygiene products and services that minimise your risk of exposure to bacteria and other infectious micro-organisms.

We take pride in delivering the highest levels of service to enable you to keep your organisation looking good, feeling healthy and most importantly, hygienic.

How we do it?

  • Customer Care: Our helpful customer support agents are here to help - Call us on 0800 77 77 89 or email us and we'll assist you in whichever way we can.
  • Hygiene evaluation: Trust our trained experts to conduct a hygiene survey and identify risk areas within your business, and recommend a hygiene service package for your needs
  • Tailored Service: With years of hygiene expertise, our trained consultants will build a service around your specific hygiene requirements.
  • Health and Safety: We'll help you meet all relevant hygiene and environmental regulations.
  • Certified products: Our products independently tested and meet CE regulations.
  • Expert Installation: Installation is completed 10 days within from placing your order.
  • Service Promise: Our technicians provide excellent service on pre-determined intervals, as agreed with you
  • Quality Assurance: Our dedicated quality manager performs spot checks to ensure quality services
  • Quick Action: We aim to respond as swiftly to any query you might have, and take action as soon as possible to ensure you are assisted timely and effectively.

Why choose Initial?

At Initial we believe in the smart use of hygiene so you’re covered in all key risk areas, not just in the bathroom.

Our broader approach will assist you in establishing good hygiene practice throughout your organisation, creating a healthier, more productive environment for everyone.

You can choose from a convenient delivery of hygiene supplies to a complete rental maintenance service. Rely on the hygiene experts for:

  • Industry Leading Expertise - Our service levels are measured constantly and are amongst the highest in the industry. We provide global expertise and innovative hygiene services at a local level - directly to your doorstep.

  • Peace of Mind - Our reliable service means you don’t have to worry about how your bathrooms are doing or whether your floors are safe, allowing you to get on with running your business.

  • Less Hassle - Our customer service ethos and processes mean that we will always respond to any queries you may have quickly, thoroughly and professionally.

  • Front Line Expertise - All our Customer Delivery Representatives are trained and proficient in product expertise, ensuring we provide quality service with expert knowledge. Our technicians practice Great Customer Service and Health and Safety to ensure an integrated offering is provided. No one else can offer this expertise.

Expert Hygiene Products Installation

Fitting out your bathrooms needs to be done quickly, efficiently and to high standards. With years of proven expertise in the hygiene sector; you can trust us for excellent results. Our trained technicians will carry out all installation procedures – from sanitising your systems to installing bathroom dispensers.

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