About Initial

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About Initial

For over 50 years businesses have put their trust in Initial Hygiene to keep their organisations hygienic and looking good. 

Our hygiene experts have extensive experience in understanding and meeting customers’ needs across a wide range of business sectors. Our approach is designed to assist you to establish excellent hygiene practices throughout your organisation, creating a healthier and more productive environment for everyone.

View our: Terms & Conditions | Supplier Code | Modern Slavery Statement

Why Initial?

  • Structured Hygiene Survey - As part of our service, our expert consultants will conduct a full assessment of your premises to help us identify the risk areas and the appropriate solutions to meet your needs

  • Expert Installation - Our service technicians are fully trained and equipped with expert technical knowledge to ensure optimal unit placement.

  • Nationwide Coverage - We have branches across South Africa and abroad to ensure that your hygiene needs are met wherever you are.

  • Tailored hygiene solutions - Our innovative service solutions are specially developed to help raise the standard of hygiene within your business.

  • Action 2/24 - Our customer relations team will respond to your enquiries within 2 hours and make sure that actions are taken within 24 hours.

Did you know that Rentokil Initial offers the option to sign your contract electronically?

As part of our ongoing 'going green' strategy to minimise our carbon footprint and be an environmentally responsible business, we have deployed Adobe Sign in order to securely and legally sign electronic contracts in accordance with the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA“) - Advanced Electronic Signature requirement.

This means that we are moving away from paper contracts across our business. Customers can be assured that this is both a safe and legal way of conducting business, and electronic contracts will be stored in a secured location.

What does the term “Advanced Electronic Signature” mean?

According to ECTA, there are some instances where an electronic signature other than a standard electronic signature may be required and include circumstances where the law requires that an agreement or document must be in writing and signed.
In such instances, the document can only be signed with an advanced electronic signature as defined by ECTA.
In South Africa, an advanced electronic signature is only required for:
(1) a suretyship agreement and (2) signing as a Commissioner of Oaths.
There are some documents that are excluded entirely by ECTA. For example, ECTA excludes the following from being concluded electronically, whether or not an advanced electronic signature is used by the parties to sign:

  • agreements for the sale of immovable property;
  • long-term leases of land exceeding 20 years;
  • signing of a will; and
  • bills of exchange.

When you use Adobe,  a pop-up window helps you to verify a digital signature with information about the date and time the document was signed, the full names of the signer, the certificate information, its issuer and the expiry date so this method would suffice.

Service Promise

Initial provides a range of hygiene solutions to help ensure the well-being of customers and staff. By offering hygiene services tailored specifically to your business needs, Initial delivers the highest levels of customer care paired with innovative solutions.  We will install and maintain your bathroom hygiene solutions, manage consumables, and dispose of waste whilst ensuring compliance with health and safety standards and local legislation.

1. On-site hygiene survey

We carry out a survey of your business premises, discuss your concerns and make recommendations specific to your needs.

  • Local, expert hygiene surveyors
  • Calls returned within 24 hours (Mon-Fri)
  • Appointment at a time of your convenience

2. Tailored hygiene solutions

We work with you to develop a hygiene program bespoke to your business needs.

  • Award winning hygiene products
  • Quick, discreet installation with minimal disruption to your business
  • In compliance with all hygiene and environmental regulations

3. Professional service

Our local team of service technicians will attend scheduled visits for ongoing maintenance.

  • Quality assurance that your hygiene solutions are in good order
  • 48 hour issue resolution
  • Proof of service made available online
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