Hotels and Hospitality

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How To Improve Hospitality Hygiene

Creating the right environment and brand experience for your guests is essential. A poor experience could be damaging to your business, impacting customer loyalty and making guests less likely to return.

Clean and hygienic facilities, communal areas and bathrooms play a key role in turning an average stay into a great one, and are some of the most important factors when recommending a hotel to friends and colleagues.

Entrances (receptions/concierge):

A hotel's entrance is one of the most visible and important areas, critical to creating the right first impression. From the moment a guest walks through the door, they expect a level of style and quality in keeping with your brand.

  • Create the right ambience to make your hotel stand out by introducing custom scents to deliver a memorable experience and enhance the perception of your brand
  • Quality floor care solutions will protect your floor and keep dirt and dust away while maintaining your brand image
  • Ensure a regular cleaning routine with a focus on high-footfall areas as hygiene is one of the most important factors when recommending a hotel.

Guest rooms:

Good hygiene is more than just surface-clean. Clean the dirt you can see but also consider what is invisible to the naked eye: germs can easily be transferred from the bathroom to the rest of the hotel suite, putting the health of guests at risk.

  • Ensure that cleaning staff are aware of the risks of cross-contamination. Gloves used for cleaning the toilet should be thrown away and replaced before employees touch any other surfaces or objects.
  • High usage items such as remote controls, light switches, drinking glasses and headboards should be cleaned thoroughly and often to limit the spread of bacteria.


The importance of a good bathroom experience should never be underestimated. A good bathroom experience could influence a hotel guest's overall attitude towards your brand for the better, enhancing their perception of the business, quality of service and standard of hygiene it offers guests.

  • Ensure adequate facilities are in place for washing and drying of hands and sanitary waste disposal.
  • No-touch solutions help minimise contact and reduce the transmission of germs.
  • Provide toilet seat cleaners to limit the number of germs spread from the ‘sneeze effect’.
  • Install air fresheners or air purifiers to maintain a pleasant smelling bathroom.

Kitchens and dining areas:

Cross-contamination and the spread of bacteria in kitchens can easily occur if proper hygiene practices are not in place.

  • Train staff on correct handwashing procedures and glove usage policies to minimise the spread of germs from hands to food and surfaces.
  • Ensure adequate hand washing and drying facilities are provided; well-stocked soap and paper towels, and waste bins. No-touch solutions will help reduce the risk of germs spreading.
  • Disinfect work surfaces regularly to ensure cross-contamination is reduced.

Leisure centre (gym/spa/pool areas):

Unhygienic conditions in public spaces such as the gym can lead to the rapid spread of disease, including respiratory conditions and intestinal disorders. Micro-organisms in sweat, urine, saliva and faecal matter thrive in poor sanitation and outbreaks can have an unpleasant impact on guests and your brand’s reputation.

  • Ensure adequate hand washing and drying facilities are provided in the changing areas, with well stocked soap, paper towels or electric hand dryers and waste bins. No-touch solutions will help reduce the risk of germs spreading.
  • Placing hand and surface sanitisers in key locations will help minimise the risk of cross-contamination amongst hotel amenity users.
  • Bad odours give the perception of an unclean environment, scenting solutions can help counteract malodours.

Conference rooms/business centres:

With a high level of human interaction and heavy usage, conference rooms and business centres in hotels create a breeding ground for harmful bacteria. A clean meeting environment creates a pleasant guest experience and reflects well on your brand.

  • Provision of hand and surface sanitisers will help protect guests within this environment.
  • Key locations which should be sanitised include communal desks, remote controls, door handles and telephones.

Further information

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